AI-Agents for Guest Relations Managers in Customer Experience working with Front
Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Answer standard guest questions and surface delicate issues for follow-up.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
8 toolsDraft replies to guests unhappy with an earlier answer.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsWrite tailored guest replies using confirmed visit details.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsDraft a guest reply that acknowledges an unresolved stay complaint.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsDraft guest complaint replies for review and follow-up.
Your support manager gets a reply draft that reflects the complaint and offers a next step to review before sending.
