Front is the AI-powered customer service platform built for collaboration that enables 9,000 businesses to deliver five-star service at scale.
Keep standard replies consistent and show chats needing staff attention.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Put suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.