AI-Agents for Customer Service Managers in Customer Experience working with Chatwork
Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Send urgent complaints with ticket history and reasons to follow up.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
13 toolsFlag remedy decisions in complaint replies for team review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsPrepare complaint responses within the restaurant's recovery guide.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsRoute questions without a supported answer to the service team.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer repeat chats and open tickets for questions needing staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsRoute unresolved website chats to the support team with their history.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
