AI-Agents for Customer Service Managers in Front Desk working with Chatwork

Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.

Answer common calls and surface requests needing a team member.

Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.

Answer repeat WhatsApp questions using the team's approved answers.

Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.

Put suggested first answers in the review chat for approval.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Route questions without a supported answer to the service team.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Related pages