Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Handle common phone questions and share calls needing a personal reply.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Answer common WhatsApp questions from approved support answers.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Draft answers to new customer chats from approved wording.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer common visitor questions with page links and flag gaps for review.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.