Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Answer booking chats with a confirmation or another-time request.
You can handle booking requests in chat without checking the sheet by hand. Requesters get a confirmation or a clear next step.
Answer routine phone questions and pass callback details to the front desk.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Give coworkers the right staff booking link to pass to callers.
Your colleagues get a direct booking link they can forward, with the meeting type clear before an invitee books.
Answer WhatsApp questions about hours and services for the front desk.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Confirm client bookings in chat against the appointment calendar.
Your clients can book, cancel, or check appointments in a Telegram chat, while your calendar stays current.
Draft first answers to incoming front desk chats for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer visitor questions about services and hours from site pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.