Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Reply to guest booking requests after checking the reservation sheet.
You can handle booking requests in chat without checking the sheet by hand. Requesters get a confirmation or a clear next step.
Answer common phone questions and share calls needing front desk follow-up.
Get routine phone questions answered during the call, with a team chat summary when your team needs to call someone back.
Return a staff member's booking link for visitor appointments.
Your colleagues get a direct booking link they can forward, with the meeting type clear before an invitee books.
Answer front desk questions about hours and services in WhatsApp.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Confirm appointment requests in chat and keep the calendar current.
Your clients can book, cancel, or check appointments in a Telegram chat, while your calendar stays current.
Draft first answers to guest chats for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer visitor questions about hours and services from published pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.