respond.io unifies customer communication across instant messaging, web chat, and email for organizations that market, sell, and support.
Answer common visitor questions and flag requests needing staff help.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Answer front desk questions about hours and services in WhatsApp.
Get routine WhatsApp questions answered in the same chat, with follow-ups understood and unanswered requests passed to you.
Answer common appointment texts and flag questions for front desk staff.
Your customers get a text reply from the wording you choose when it fits, while your team sees questions that need a person.
Draft first answers to guest chats for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Answer WhatsApp questions about hours and booked visits.
Your WhatsApp customers get answers about your hours or recorded appointments, while uncertain questions reach a teammate in the same chat.
Answer visitor questions about hours and services from published pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.