AI-Agents for Customer Experience working with Chatwork
Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Surface repeat complaints and unresolved promises for follow-up.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
13 toolsPrepare personal complaint replies for a representative to review.
Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.
11 toolsDraft personal recovery replies grounded in visit notes.
Your manager gets a personal reply draft in the guest's email thread, informed by visit notes and your recovery guide before anyone sends it.
5 toolsGive visitors page-backed answers and surface questions the site misses.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsGive visitors article-backed answers or keep their chats open for staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsKeep website chats responsive and give support the context for follow-up.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
