AI-Agents for Customer Experience working with Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Put a proposed reply beside each customer email for the assigned reviewer.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsGive visitors page-backed answers and surface questions the site misses.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsGive visitors article-backed answers or keep their chats open for staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 tools
