Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Give visitors page-backed answers and surface questions the site misses.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Give visitors article-backed answers or keep their chats open for staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.