Answer customer questions, acknowledge tickets, escalate exceptions. Every one is ready to run, and you can adjust it in plain language.
Keep chat replies consistent and surface questions needing personal care.
Your routine chats get the replies you chose, and chats needing a personal answer appear together in your inbox view.
Give visitors page-backed answers and surface questions the site misses.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
Give visitors article-backed answers or keep their chats open for staff.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.