AI-Agents for Customer Support Coordinators in Customer Experience working with Chatwork
Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Flag urgent tickets and give the service lead a clear handoff.
Your service lead sees why an urgent customer complaint needs attention. The message includes ticket history and a link.
13 toolsFlag unanswered chat questions with the missing page detail.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsOpen tickets with chat context when help articles fall short.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsSend unclear visitor chats to the team with earlier messages attached.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
