Podio is a collaborative work platform that's perfect for managing projects, teams, and anything else in your business that needs flexible apps that work the way you do.
Mark complaints needing prompt attention and send their due dates to the owner.
Keep your customer complaint sheet clear on what needs attention, with due dates on urgent cases and a short follow-up email for the owner.
Route urgent complaint submissions to the responsible person by email.
Your serious customer complaints stand out with a reason for follow-up, and the responsible person gets an email.