AI-Agents for Customer Service Managers in Technical Support

Give website visitors current, sourced troubleshooting replies in chat.

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

Works with

Place grounded reply drafts in tickets for the team to review.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Prepare ticket replies for assigned representatives to review.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

Works with

Answer repeat chat questions and send unresolved conversations to staff.

Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.

Works with4 tools

Route unresolved website chats to the support team with their history.

Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.

Works with

Flag overnight replies that need the team's review.

Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.

Works with4 tools

Prepare complaint replies for the team to review before sending.

Your support inbox gets a reply draft that addresses the complaint and names the next step your team has confirmed.

Works with