Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
Give website visitors current, sourced troubleshooting replies in chat.
Give website visitors a useful next step in chat, backed by your current help articles and service notices.
Place grounded reply drafts in tickets for the team to review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.