Agents help Customer Service Managers keep feedback and complaints moving.
Surface urgent customer problems in chat with a link to their report.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
Draft responses to flagged customer emails for review.
Get a reply draft in the original conversation, with the sender's questions addressed and uncertain facts marked for your review.
Group incoming customer requests and flag urgent issues.
Your work inbox shows clear categories, with urgent or customer-facing requests easy to find under Needs Attention.
Send managers review replies that address each customer's comments.
Your location managers get replies tailored to customer comments and local services, ready to check before posting.
Keep new and edited customer complaints visible by location.
See new and changed map reviews across your locations in a dated table, with links back to the reviews and notes on scans that need attention.