Agents help Customer Service Managers keep feedback and complaints moving.
Group incoming customer requests and flag urgent issues.
Your work inbox shows clear categories, with urgent or customer-facing requests easy to find under Needs Attention.
Put suggested first answers in the review chat for approval.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Escalate uncertain product advice to staff while keeping shoppers informed.
Shoppers get product suggestions in website chat, with links to current options and buying terms. Your team takes questions that need a decision.