Agents help Client Services Managers keep client requests visible and follow-ups moving.
Get absence replies approved and hand urgent client emails to coverage.
Your clients hear when their contact returns, and urgent requests reach the colleague covering the inbox.
Keep client scope and key commitments visible after an agreement is signed.
Your account team gets a contract summary and a link to the signed agreement in chat, with unclear terms flagged for review.
Send new clients a welcome that reflects their signed scope.
Your new client gets a personal welcome after signing, with clear first steps and a link to share files.
See the signing link and confirmed send on each approved project.
Your client gets the agreement to sign, and you get the request link and send confirmation on the project.
Track scheduled client follow-ups and see why any text was held.
Your follow-up texts are scheduled for the time you choose, and the contact shows what went out or why a text was held.
Keep client call transcripts in reach for account follow-up.
You can read the full transcript on the right customer's call timeline before following up, without searching for the recording.