Agents help Client Services Managers keep client requests visible and follow-ups moving.
Confirm client welcome delivery or identify what needs fixing.
Your new clients get an automated welcome email with kickoff details and next steps. You hear when it arrives or what needs fixing.
See the signing link and confirmed send on each approved project.
Your client gets the agreement to sign, and you get the request link and send confirmation on the project.
Track scheduled client follow-ups and see why any text was held.
Your follow-up texts are scheduled for the time you choose, and the contact shows what went out or why a text was held.
Send flagged client problems to support with an issue type and priority.
Customer problems reach your support queue, and the case number appears on the account for easy follow-up.
Keep approved client agreements moving to signature.
Your signers receive the service agreement by email, and you can find its signing link in the client project.
Keep client call transcripts in reach for account follow-up.
You can read the full transcript on the right customer's call timeline before following up, without searching for the recording.