Agents help Site Reliability Engineers keep service incidents clear and response work moving.
Draft service incident reports from response threads.
You get a dated queue of daily incident report drafts. Each material incident has its own report for you to review.
Link the finished service incident report and request review.
Your reviewer gets the finished report and a clear decision request. Your case shows when you asked.
Send service incident reports for review and track delivery gaps.
See who received your critical or major incident review request and who needs follow-up.