Google Drive is Google's file sync app that lets you store all of your files online alongside your Google Docs documents, and keep them synced with all of your devices.
Draft service incident reports from response threads.
You get a dated queue of daily incident report drafts. Each material incident has its own report for you to review.
Link the finished service incident report and request review.
Your reviewer gets the finished report and a clear decision request. Your case shows when you asked.