AI-Agents for Technical Support Engineers in Technical Support

Ask for the detail needed to identify a product issue before suggesting a fix.

Give website visitors a useful next step in chat, backed by your current help articles and service notices.

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Draft a documented answer to the customer's product issue for review.

Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.

Works with9 tools

Draft answers to product questions from ticket history and saved replies.

Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.

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Answer documented product questions and hand off issues needing diagnosis.

Your customers get answers from your help articles, and your support team gets recent chat history when a question needs a person.

Works with4 tools

Answer documented product questions and escalate gaps with chat context.

Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.

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Answer documented product questions and flag uncertain details.

Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.

Works with4 tools