Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.
Draft product answers from ticket history and approved help articles.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
Answer documented technical questions and route uncertain cases.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.