Zoho Desk is web-based customer service software designed to help you focus more on creating customer happiness every day.
Turn employee support forms into prioritized IT tickets.
Your team gets support requests sorted by your rules, and employees get ticket numbers they can use to follow up.
Create support tickets from staff messages and reply with their links.
Your staff get Jira tickets from Slack support requests, with files and your priority rules carried through and a link sent back in the thread.
Draft service incident reports from ticket notes.
Your incident lead gets a report draft on the ticket, with a clear timeline and stated customer impact.