Telegram is a cloud-based instant messaging and voice over IP service developed by Telegram Messenger LLP.
Track employee support problems and flag urgent ones in team chat.
Your team can review problem reports in a shared sheet and spot urgent cases or logging failures in chat.
Answer tool questions from shared support guides and name the sources.
Your teammates get answers in the same chat conversation, with document names they can check for themselves.
Create an immediate troubleshooting call and send its link in chat.
Get a fresh joining link in the same private chat where you ask for a call, ready to share with your team.
Route major IT incident reports to required reviewers.
See who received your critical or major incident review request and who needs follow-up.