Agents help Dispatch teams keep field updates clear and assignments moving.
Keep current arrival texts on each visit and flag delivery failures.
Your dispatch team can keep arrival texts aligned with current visit windows and see which messages reached customers.
Turn spoken dispatch updates into text in the same chat thread.
Your team can read and search voice messages in chat, with unclear words marked instead of guessed.
Turn voice notes sent to the dispatch phone into chat messages.
Get voice messages from your shared Android phone as text in your chosen coverage chat, with the sender and arrival time included.
Draft service disruption reports from incident log threads.
You get a dated queue of daily incident report drafts. Each material incident has its own report for you to review.
Email visit details to customers and retain the sent copy.
Your customers know when to expect the crew and how to prepare, while dispatch keeps a copy of every confirmation.
Assign incoming service visits to crews that can reach the site.
Your online service requests become crew visits that fit your service rules, with arrival windows customers can plan around.
Translate voice updates from the field into text and speech for dispatch.
Your Telegram translation bot replies to voice notes with translated text and speech, in the language you choose for each chat.