Agents help Dispatchers keep field updates clear and assignments moving.
Replace outdated arrival texts before they send and show delivery.
Your dispatch team can keep arrival texts aligned with current visit windows and see which messages reached customers.
Post voice updates as searchable replies in dispatch chat.
Your team can read and search voice messages in chat, with unclear words marked instead of guessed.
Send dispatch phone voice transcripts to the coverage chat.
Get voice messages from your shared Android phone as text in your chosen coverage chat, with the sender and arrival time included.
Send visit confirmations from the dispatch mailbox and keep a copy.
Your customers know when to expect the crew and how to prepare, while dispatch keeps a copy of every confirmation.
Match each service request to a qualified crew and open time.
Your online service requests become crew visits that fit your service rules, with arrival windows customers can plan around.
Translate driver voice notes into text and speech in the dispatch chat.
Your Telegram translation bot replies to voice notes with translated text and speech, in the language you choose for each chat.