Google Contacts, the address book built into Gmail, lets you keep track of all your contacts, see when you last interacted with them, and more.
Turn spoken dispatch updates into text in the same chat thread.
Your team can read and search voice messages in chat, with unclear words marked instead of guessed.
Draft service disruption reports from incident log threads.
You get a dated queue of daily incident report drafts. Each material incident has its own report for you to review.