AI-Agents for Customer Service in Email Triage working with Intercom
Label incoming mail, surface deadlines, summarize threads. Every one is ready to run, and you can adjust it in plain language.
Pass unresolved customer cases to specialists with a clear handoff.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsKeep common how-to emails moving with approved article replies.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
8 toolsReply to common support emails and flag policy exceptions.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
10 toolsAcknowledge customer chats after review and hand off urgent requests.
Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.
14 toolsAssign escalated requests with the conversation and available files.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.
13 toolsComplete incoming cases so the team can pick up each issue.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsPlace tailored reply drafts in open customer conversations for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 tools
