Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft customer email replies and send them to the assigned approver.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
Draft first chat answers from the team's approved responses.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
Place tailored reply drafts in open customer conversations for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.