Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft replies to favorable feedback and email them for approval.
Get a personal thank-you draft beside the original positive review in your inbox, ready for your approval before you post.
Draft answers in customer chats for the support team to review.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
Draft replies to unresolved complaints for the team to review.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.