Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft replies to app complaints using related support tickets.
Your support queue holds personal draft replies to new app store reviews, with any related support issues ready for your review.
Place tailored reply drafts in open customer conversations for review.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.