Answer routine questions, draft replies, route requests. Every one is ready to run, and you can adjust it in plain language.
Draft review replies with a practical next step for complaints.
Get specific review replies in your inbox, with complaints flagged and uncertain booking details called out before you decide what to post.
Draft five-star thank-yous using verified customer purchases.
Your brief 5-star reviews get a thank-you draft in your shared sheet, with purchase details when the customer match is clear.
Flag urgent complaints in reviews and keep proposed replies with them.
Find a personal reply beside new reviews in your shared sheet, with urgent complaints marked for follow-up.
Check unfamiliar complaints and prepare replies for approval.
You get a careful reply to an unfamiliar review, with the record search beside it, so you can decide what to post.