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Draft Google Review Replies

Draft personal replies and flag reviews needing prompt attention

Use this Agent instantly or customize it - no programming needed

Draft review replies and flag urgent complaints
Reads
  • Review row edit
    Review row edit

    Your teammate's edit points the Agent to the review row.

  • Review details
    Review details

    Your review details include the rating and comment, plus a link for follow-up.

  • Reply guidance
    Reply guidance

    Your reply guidance sets the business name, tone, and owner for follow-up.

  • Urgency rules
    Urgency rules

    Your urgency rules tell the Agent which ratings and complaints need prompt attention.

Review spreadsheet
Review spreadsheet

Your review spreadsheet supplies new reviews and keeps each draft beside its review.
Review spreadsheet
Has this review ID already been processed?YesNo
Mark the new row Duplicate for owner review
Writes
  • Approval status
    Approval status

    Your row shows Duplicate, Needs details, or Pending approval so you know the next step.

Is the star rating missing or invalid?YesNo
Mark the row Needs details for correction
Writes
  • Approval status
    Approval status

    Your row shows Duplicate, Needs details, or Pending approval so you know the next step.

Does the review allege harm or seek an unverified remedy?YesNo
Flag Urgent and draft without an unverified promise
Writes
  • Draft reply
    Draft reply

    Your proposed public reply stays beside the review until you approve it.

  • Urgency and reason
    Urgency and reason

    Your review shows whether it needs prompt attention and why.

  • Approval status
    Approval status

    Your row shows Duplicate, Needs details, or Pending approval so you know the next step.

  • Follow-up owner
    Follow-up owner

    Your row names the person who should follow up on the review.

Does the review lack a written comment?YesNo
Draft from the rating and flag for careful approval
Writes
  • Draft reply
    Draft reply

    Your proposed public reply stays beside the review until you approve it.

  • Urgency and reason
    Urgency and reason

    Your review shows whether it needs prompt attention and why.

  • Approval status
    Approval status

    Your row shows Duplicate, Needs details, or Pending approval so you know the next step.

  • Follow-up owner
    Follow-up owner

    Your row names the person who should follow up on the review.

Draft a reply, set urgency, and assign follow-up
Writes
  • Draft reply
    Draft reply

    Your proposed public reply stays beside the review until you approve it.

  • Urgency and reason
    Urgency and reason

    Your review shows whether it needs prompt attention and why.

  • Approval status
    Approval status

    Your row shows Duplicate, Needs details, or Pending approval so you know the next step.

  • Follow-up owner
    Follow-up owner

    Your row names the person who should follow up on the review.

This Agent reads a new Google review your teammate enters in the shared sheet. It checks the rating and comments. It saves a draft reply and flags urgent complaints for the owner.

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Google Sheets
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Airtable
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monday.com
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Microsoft Excel
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Made for your industry

Draft Google Review Replies is made for businesses in these industries.

Made for your role

Draft Google Review Replies is made for people in these roles.

Made for your department

Draft Google Review Replies is made for people in these departments.

How Draft Google Review Replies works

4 steps, in order, on every run.

  1. Read the New ReviewRead the review row and check its ID against earlier entries. Mark duplicate IDs for the owner instead of drafting again.
  2. Flag Urgent ComplaintsCheck the rating and comments against the urgency rules you choose. Mark complaints needing prompt attention as Urgent.
  3. Draft a Personal ReplyDraft a reply that reflects the customer's words. Leave remedies and promises for the owner to confirm.
  4. Save the Reply for ApprovalSave the draft beside the review, with urgency and a follow-up owner. Mark the row Pending approval.

How to Get Started

Connect your tools

Connect the tools you already use, such as Google Sheets, Airtable or monday.com.

8 tools
Set your rules
  • Create a shared review sheet with columns for review link or ID, date, location, reviewer name if available, star rating, review text, draft reply, urgency, approval status, and follow-up owner.
  • Have a teammate enter each new public review into the sheet; the sheet is the intake point for this one-tool chore.
  • Set the business name, preferred reply tone, owner, and criteria for urgent attention, such as a rating of two stars or fewer or a complaint about safety, service, or billing.
  • For team alerts, use an eligible work or school account to configure a conditional notification on the urgency column for individual Google-account recipients when it changes to Urgent.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the Draft Google Review Replies:

Will this Agent post replies for me?

No. Your teammate enters reviews in the shared sheet, and the owner approves and posts any public reply.

How do you decide which reviews are urgent?

You set the criteria, such as a low rating or a safety, service, or billing complaint. The sheet marks matching reviews Urgent for owner follow-up.

Can my team get an alert for urgent reviews?

You can set up conditional notifications for Urgent rows with an eligible work or school account. The sheet keeps the Urgent mark if an alert fails.

What if a review has no comment or a missing rating?

A review with no comment gets a draft based on its rating and your business details. The owner reviews it carefully. Your teammate must correct a missing or invalid rating before drafting.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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