AI-Agents for Escalations in Software working with Intercom

Route a customer's product question with chat context to the right teammate.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Draft answers to product support emails for the assigned teammate to approve.

Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.

Works with24 tools

Route unresolved product issues with a note on what support tried.

Your specialists get the customer's request and a clear next step, while former owners know who took over the case.

Works with26 tools

Answer product how-to emails with steps from approved help articles.

Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.

Works with8 tools

Reply to common product questions and queue cases needing a decision.

Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.

Works with10 tools

Send approved replies to users when their support contact is away.

Customers get a reviewed reply while their usual contact is away. Urgent requests reach the teammate covering for them.

Works with14 tools

Answer software account questions using case history and current policy.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Assign escalated product tickets with customer replies and files.

Your escalated support requests reach a named person with the conversation, available files, and a clear next step.

Works with13 tools

Answer common product questions with approved replies as tickets arrive.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Complete product support cases with issue history and an owner.

Your team gets clear support cases with owners. Everyone knows which case number to work from.

Works with9 tools

Answer product and support-policy questions with published page links.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer product help questions in chat from approved articles.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools