AI-Agents for Chat Support in Software working with Intercom

Route a customer's product question with chat context to the right teammate.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Send users a ticket link and issue summary for new support requests.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Answer software account questions using case history and current policy.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Draft first answers to product inquiries using approved guidance.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Answer common product questions with approved replies as tickets arrive.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Answer product and support-policy questions with published page links.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer product help questions in chat from approved articles.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools

Answer visitor questions about product features with current sources.

Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.

Works with10 tools

Answer users' overnight product questions with help article links.

Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.

Works with4 tools

Answer common product questions in the original support thread.

Questions your guide covers get answers in the original email thread. Your team sees which ones need review.

Works with6 tools