AI-Agents for Chat Support in Software working with Front
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Route a customer's product question with chat context to the right teammate.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsDraft apologies for late product support replies using current case facts.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
5 toolsDraft replies to users whose product issue remains open.
Get a thoughtful reply draft when a customer says your last support answer missed the mark, ready for your review in the same email conversation.
5 toolsTurn staff support posts into prioritized tickets and reply with links.
Your staff get Jira tickets from Slack support requests, with files and your priority rules carried through and a link sent back in the thread.
10 toolsDraft first answers to product inquiries using approved guidance.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsDraft calm replies to customers frustrated by product issues.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsDraft grounded replies to angry users about product issues.
Your support inbox gets a courteous draft for an angry customer email, with threats or escalation concerns flagged for your review.
4 toolsDraft replies to users' product questions for review.
Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.
6 toolsAnswer common product questions with approved replies as tickets arrive.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsDraft product support replies from ticket history and saved answers.
Your assigned reps find reply drafts in their tickets. Those drafts reflect the customer's latest question and your team's saved answers.
Draft replies when a customer's product issue remains unresolved.
Your support team gets a reply draft that addresses what the first response missed, with a next step ready for review before anyone sends it.
4 toolsAnswer common product questions in the original support thread.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 tools
