AI-Agents for Chat Support in Software working with Chatwork

Route a customer's product question with chat context to the right teammate.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Answer common user questions in chat and email the owner a copy.

Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.

Works with31 tools

Send users a ticket link and issue summary for new support requests.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Send approved replies to product questions sent to employees.

Keep misdirected LinkedIn questions moving without writing the same response again. Your team reviews the reply before it goes out.

Works with5 tools

Route user support chats into team channels and send replies back.

Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.

Works with9 tools

Answer software account questions using case history and current policy.

Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.

Works with12 tools

Draft answers to customer questions using chat and account notes.

Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.

Works with8 tools

Draft first answers to product inquiries using approved guidance.

Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.

Works with22 tools

Draft calm replies to customers frustrated by product issues.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Draft replies to users' product questions for review.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Answer product and support-policy questions with published page links.

Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.

Works with8 tools

Answer product help questions in chat from approved articles.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools