AI-Agents for Chat Support in Web Hosting working with Chatwork
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Bring a website support question to a teammate with the relevant chat context.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsConfirm hosting support requests with a ticket link or flag gaps.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
34 toolsResolve hosting account questions using past cases and current policies.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsDraft replies to hosting customers using their service history.
Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.
8 toolsDraft calm replies to customers upset about site or hosting issues.
Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.
5 toolsAnswer hosting questions from help articles or open support tickets.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsAnswer hosting questions from approved guides and pass unresolved chats on.
Visitors get answers to familiar questions in website chat, while your team gets harder chats with the conversation in view.
