Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Bring a website support question to a teammate with the relevant chat context.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Confirm hosting support requests with a ticket link or flag gaps.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.