AI-Agents for Chat Support in IT Services working with RingCentral
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Escalate Customer Chats
Hand a client's unresolved support chat to a teammate for a decision.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Works with
32 tools
32 tools
Acknowledge Portal Requests
Acknowledge client IT requests with a ticket link or flag missing tickets.
Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.
Works with
34 tools
34 tools
Route WhatsApp Chats
Bring client support chats into private channels for team replies.
Answer WhatsApp chats from private Slack channels. Your team sees customer messages and attachments where they work.
Works with
9 tools
9 tools
1–3 of 3
