AI-Agents for Chat Support in IT Services working with Intercom

Hand a client's unresolved support chat to a teammate for a decision.

Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.

Works with32 tools

Acknowledge client IT requests with a ticket link or flag missing tickets.

Your customers get a reply with their ticket link after a confirmed match. Your support team hears about requests that need attention.

Works with34 tools

Reply to familiar client support questions with approved answers.

Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.

Works with9 tools

Answer client support questions from articles or open tickets.

Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.

Works with12 tools

Reply to clients' common IT support questions in the same thread.

Questions your guide covers get answers in the original email thread. Your team sees which ones need review.

Works with6 tools