AI-Agents for Chat Support in IT Services working with Microsoft Outlook
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Escalate Customer Chats
Hand a client's unresolved support chat to a teammate for a decision.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Works with
32 tools
32 tools
Draft Late Reply Apologies
Prepare late client replies from current service case updates.
Your support rep gets apology drafts for overdue customer emails. Current case details help make the replies useful.
Works with
5 tools
5 tools
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