AI-Agents for Chat Support in Retail working with Intercom
Answer customer questions, open tickets, escalate requests. Every one is ready to run, and you can adjust it in plain language.
Share a shopper's unresolved chat with a teammate and send its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsAnswer shopper account questions in chat against current store policies.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsDraft first answers to shoppers' product questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsReply to common order and return questions in new shopper tickets.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsAnswer shopper questions with links to current product pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer shoppers' policy questions with article links in chat.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsAnswer shopper questions about current product details with source links.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsAnswer shoppers' after-hours questions using store help articles.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsReply to shoppers' policy questions in their email threads.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 tools
