AI-Agents for Retail working with Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Share a shopper's unresolved chat with a teammate and send its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
32 toolsDraft replies to shopper emails for the customer service lead to approve.
Your chosen approver gets a proposed reply beside the customer's message, ready to review before anyone answers.
24 toolsSend difficult shopper cases to specialists with the original request.
Your specialists get the customer's request and a clear next step, while former owners know who took over the case.
26 toolsExplain how to handle returns using approved help articles.
Your customers get how-to answers from your help center, and your support lead gets questions those articles cannot answer.
8 toolsAnswer common order emails and flag return exceptions for review.
Your routine support emails get a reply in the same conversation, while cases needing judgment land in your lead's decision list.
10 toolsAcknowledge shopper help requests overnight and flag replies for the next shift.
Customers get a receipt after hours, and your next support shift sees which tickets still need a personal reply in team chat.
21 toolsAnswer shopper account questions in chat against current store policies.
Your customers get policy-linked answers to routine account questions, while exceptions reach your support team with the facts in hand.
12 toolsHand off escalated shopper requests with their messages and files.
Your escalated support requests reach a named person with the conversation, available files, and a clear next step.
13 toolsDraft first answers to shoppers' product questions for review.
Get a suggested first reply in your private review chat, alongside the customer's question and any detail that needs your judgment.
22 toolsReply to common order and return questions in new shopper tickets.
Your customers hear back by email on familiar questions, while tickets needing a personal answer stay open for your support team.
9 toolsPrepare shopper support cases with contact details and an owner.
Your team gets clear support cases with owners. Everyone knows which case number to work from.
9 toolsDraft shopper replies using the conversation and store help articles.
Give your support Agents a reply they can review in the conversation, grounded in the customer's exchange and the help articles you choose.
9 tools
