Keep your team focused and working together with Chatwork's team chat, tasks, video chats, and more in one place.
Identify shoppers whose campaign texts failed and flag their numbers.
See failed SMS deliveries beside your campaign recipients, with a staff channel list of numbers and reasons that need follow-up.
Choose shopper giveaway winners and show how each draw was made.
Get giveaway winners in your organizer chat, with valid chances counted from your entrant sheet and every pick recorded for review.
Choose winners from store giveaway comments and show their entries.
Get a Facebook giveaway winner list you can trace to the original comments, with your entry rules checked across all listed posts.
Choose winners for shopper giveaways and record the draw.
Get a giveaway winner list you can explain, with eligibility notes in your sheet and the results sent to your organizer chat.
Share a shopper's unresolved chat with a teammate and send its handoff link.
Get a focused question in a private group chat and the handoff link in your inbox when a customer chat needs a teammate's judgment.
Track offer replies for store hires and share dated outcomes.
Your hiring team sees who accepted, declined, or missed the offer deadline, while timely reminders keep unanswered offers from slipping through.
Share ratings and shopper feedback from competing listings.
Your team gets competitor review alerts in its discussion channel. Each alert shows a rating and useful customer feedback, with a link to the review.
Answer common shopper questions in chat and email the owner a copy.
Your Telegram contacts hear back on routine questions while you're away. Your inbox shows the replies and the chats that need you.
Email new store hires the matching packet and update HR on forms to sign.
Your new hire's welcome packet PDF goes out after a check, and HR gets the send details and forms needing signatures.
Send new store hires their packet and orientation arrival instructions.
Your new hire gets the packet and arrival details once your team confirms orientation. HR sees what went out and which forms need signatures.
Answer common shopper questions and send unresolved mentions for review.
Common questions in your Twitter mentions get answers from wording you approve. Your community manager gets an email with links to replies and posts needing review.
Reply to eligible promotion posts and flag shopper questions for follow-up.
Keep up with campaign hashtag posts. Your chosen reply reaches suitable mentions. Posts needing your response reach your inbox.