AI-Agents for Policy Exceptions in Retail working with Chatwork

Flag store purchase requests that cross spending limits.

Your policy owner gets a private alert when a purchase request breaks your spend rules, so they can choose the next reviewer.

Works with13 tools

Draft defect replies for shoppers using orders and replacement rules.

Your support rep gets a reply draft in the customer's conversation, grounded in the order and the replacement rules you choose.

Works with34 tools

Draft complaint replies using shoppers' purchase history.

Get a thoughtful reply draft in the customer's email conversation. Review purchase facts and remedy questions before sending.

Works with11 tools

Prepare unsent replies to shopper questions using account notes.

Give your team a customer service reply draft in the chat, with relevant account context ready for review before anyone sends it.

Works with8 tools

Draft calm replies to shoppers upset about orders or returns.

Your support rep gets a calm reply draft in the customer's email conversation, shaped by your escalation guide and ready to review before sending.

Works with5 tools

Draft replies to shoppers' order and product questions for review.

Get an email draft in the customer's conversation. Review an answer based on your team's guidance before you send it.

Works with6 tools

Draft shopper refund replies after checking orders and prior refunds.

Get a refund reply ready for your review, grounded in the customer's email, purchase history, and the refund terms you provide.

Works with19 tools