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List Failed SMS Deliveries

Match campaign report failures to recipients and alert staff

Use this Agent instantly or customize it - no programming needed

Match failed texts and alert staff
Reads
  • SMS delivery report CSV
    SMS delivery report CSV

    Your report lists campaign phone numbers, delivery statuses, reasons, and report dates.

  • campaign recipient rows
    campaign recipient rows

    Your recipient rows pair campaign IDs and phone numbers with names and prior results.

  • delivery status choices
    delivery status choices

    Your chosen statuses distinguish failed and skipped texts from messages still processing.

Email inbox
Email inbox

Your email inbox supplies each campaign report email and its CSV attachment.

Email inbox
Recipient spreadsheet
Recipient spreadsheet

Your recipient spreadsheet provides campaign recipients and keeps their matched delivery results.

Recipient spreadsheet
Does the report lack a campaign ID, phone number, or delivery status?YesNo
Tell staff which report fields are missing
Writes
  • missing report fields notice
    missing report fields notice

    Your team sees which required report fields are missing before they try to match recipients.

Team chat app
Team chat app

Your team chat app gives staff failed numbers, reasons, and matches needing review.

Team chat app
Does the report have no failed or skipped texts?YesNo
Tell staff there are no reported failures yet
Writes
  • no-failure note
    no-failure note

    Your team learns the report has no failures yet; processing texts remain unresolved.

Match failures, update recipients, and send the follow-up list
Writes
  • recipient delivery results
    recipient delivery results

    Your clearly matched recipients show their reported failure status, reason, and report date.

  • staff follow-up list
    staff follow-up list

    Your team gets failed numbers and reasons, plus unmatched or unclear rows needing review.

This Agent waits for a campaign SMS delivery report email. It matches failed numbers to your recipient sheet. Your staff channel gets the numbers and reasons for follow-up.

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Google Sheets
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Gmail
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Slack
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Microsoft Outlook
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Google Chat
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RingCentral
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Smartsheet
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Chatwork
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Made for your industry

List Failed SMS Deliveries is made for businesses in these industries.

Made for your role

List Failed SMS Deliveries is made for people in these roles.

Made for your department

List Failed SMS Deliveries is made for people in these departments.

How List Failed SMS Deliveries works

4 steps, in order, on every run.

  1. Read the SMS delivery reportOpen the report email and read its attached CSV. Find failed and skipped texts using the statuses you chose.
  2. Match failed numbers to recipientsMatch each failed number by campaign ID and phone number. Set aside missing or unclear matches for staff review.
  3. Record delivery failuresSave the reported status, reason, and date beside clear matches. Skip results already recorded.
  4. Alert the staff channelPost a staff list of failed numbers and reasons, including unresolved matches. Send a brief note if no failures appear.

How to Get Started

Connect your tools

Connect the tools you already use, such as Google Sheets, Gmail or Slack.

20 tools
Set your rules
  • Send one recipient-level SMS delivery report CSV to the watched inbox after each campaign; include campaign ID, phone number, delivery status, failure reason, and report date on each row.
  • Keep campaign ID, recipient name, and phone number in the recipient sheet, with columns for delivery status, failure reason, and report date; identify each recipient by campaign ID and phone number.
  • Choose the report sender and inbox, the staff channel, and which report statuses count as failed or skipped versus still processing.
Launch the Agent

Use safe mode to approve every result before it goes out, or let the Agent run automatically.

FAQs

Frequently asked questions about the List Failed SMS Deliveries:

Which SMS delivery report can I use?

You arrange for a recipient-level CSV to reach the watched inbox after each campaign. Choose the sender and which statuses mean failed, skipped, or still processing.

How do you match a failure to my recipient sheet?

Your sheet needs campaign IDs and phone numbers. The Agent uses both to find a recipient and leaves unclear matches for staff to identify.

What if the report has no failures yet?

Your staff channel gets a brief note. Processing messages stay out of the failure list and are not marked delivered.

What if a delivery reason is missing?

Your sheet shows 'reason not supplied' for a clear match. Staff see that number flagged in the channel message.

What happens when the Agent is unsure?

It stops and asks you. The Agent does not guess when it reaches a decision you have not approved.

Can I review its work?

Yes. Every run creates a plain-language log that you can review and export. Logs are kept for twelve months.

What happens if I cancel?

The Agent stops at the end of the billing month and its tool connections are removed. Your run logs remain available for twelve months.

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