AI-Agents for Retail working with Intercom
Intercom is the Engagement OS, an open channel between customer and business that is in the product, in the moment, and on their terms. We break down silos, unifying data and systems to create an ongoing dialogue, so companies can make the most of every opportunity.
Answer shopper questions with links to current product pages.
Visitors get answers backed by your published pages, with a link to the source. Your support team takes questions the pages cannot settle.
8 toolsAnswer shoppers' policy questions with article links in chat.
Your visitors get linked answers in website chat, while questions your articles cannot settle go to your support team.
12 toolsAnswer shopper questions about current product details with source links.
Your visitors get clear answers in chat, with context from earlier messages and a source link for current facts.
10 toolsAnswer shoppers' after-hours questions using store help articles.
Visitors get answers while your team is away, with article links they can check and clear handoffs for questions that need a person.
4 toolsReply to shoppers' policy questions in their email threads.
Questions your guide covers get answers in the original email thread. Your team sees which ones need review.
6 tools
